Returns & Refunds Policy

At Pure Health & Wellness, we want you to be happy with your purchase. This page explains how returns, exchanges, and refunds work. It should be read together with our Terms and Conditions.

1. Change of Mind

Unopened, unused products in their original packaging may be returned within 7 days of delivery for a refund or exchange. The customer is responsible for return shipping costs unless the item is faulty or incorrect.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used:

• Opened consumable, topical, or ingestible wellness products
• Items marked as final sale or clearance
• Fridge items

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

If the product has been opened or used, your feedback will be escalated to the product manufacturer, who will use their discretion to determine a refund value. Pure Health & Wellness will not be held responsible for issuing the refund in this scenario — this responsibility sits with the manufacturer.

Approved refunds will be processed back to the original payment method via PayFast within 7–10 business days of the returned item being received and inspected.

4. How to Request a Return or Refund

Contact us with your order number, the item(s) involved, and the reason for the return or refund request, using the details below.

5. Contact Us

Pure Health & Wellness
RVLTN Coffee Shop, 14 Voortrekker Street, Heidelberg, 1441
Estè-Mari Radyn
084 511 2048
Healthshoppure@gmail.com